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FAQS

How do I buy something?

Shopping at Egy-Bazaar is a 4-step easy process:
1- Browse through our comprehensive online Store, and review product description to meet your requirements.
2- Choose the product or products you like and add them to your shopping cart.
3- When you’ve finished shopping, click on ADD TO CART THEN CHECKOUT and give us your contact information and shipping address.
4- Pay with your Paypal or credit cards (Visa, MasterCard, American Express and Dinners are accepted) to complete your checkout and process your order, through 2Checkout.com, Inc. is the exclusive authorized retailer of goods and services provided by Egy-Bazaar.

How do I get a refund?

We give refunds for products in accordance with the refund policy section of Egy-Bazaar Terms of Use.
You can ask for a refund of your Credit within 14 days from items purchased, but only if you haven’t Receive it.
You can ask for a refund of your item if it reached you damaged or in bad condition.

I've Forgotten My Username Or Password

Click ‘Sign In’ from the menu.
In the form, provide the e-mail address you used to set up your account then click the Send password button. Check your email and click the link to begin setting up a new password.
If you are logged in and want just to change the password choose My account in the top right corner of the dashboard. In Account Details choose Account Password icon. Then click the Reset Password button

What methods of payment are accepted?

We accept Debit cards and major credit cards: Visa, MasterCard, Dinners and American Express. and PayPal
Note: Before you add a card make sure that you can use it for recurring payments and online international transactions.

How much is shipping?

Shipping is based on weight and depends on if you are ordering from Egypt or internationally. Shipping starts at $ 7 Postal shipping for Egy customers and $12.90 Standard shipping for customers outside Egypt for orders under 1 pound (about 1-3 tees).

To find out how much shipping is for your specific order, add the items to your shopping cart and proceed to checkout. You won’t need to enter your billing info or place your order to find out the shipping cost. Just enter your shipping address during the first step of the checkout process, then proceed to the second step of the checkout process to see the shipping prices. You’ll see the shipping cost under the total cost- items + shipping- on the right side of the screen under “Cart Summary”.

How long will it take for my items to arrive?

International shipments are generally delivered within 3 to 5 business days. Your order confirmation will provide the delivery schedule details.

If your order is placed on a business day (excluding Egypt holidays) before 4:00 p.m. local time, it will be shipped the same day.
If your order is placed after 4:00 p.m. local time, it will be shipped the following business day (excluding Egypt. holidays).
If your order is placed on Friday or Saturday, it will be shipped the following Sunday.

How do I return / exchange items?

You have 14 days to decide if an item is right for you. Egy-Bazaar will refund or exchange an item, provided that it has not been damaged, soiled, altered or worn and that all labels and tags are attached.

What payment security do you have?

We at Egy-Bazaar do not have access to our customers’ credit card or PayPal details. Your payment data is handled by a specialized company which ensures that credit card or PayPal transactions are made by the account owner which forwards order details to ship to the customer address.
Egy-Bazaar is protected by SSL (Secure Sockets Layer) which is a standard security technology for establishing an encrypted link between a server and a clients